Message Management Center's average time to take a complete message? 15 seconds..Name/Tel #/Message. We hate "hold" too..but, it's a necessary aid that all answering services must have,,But HowThey Use It..Is The Key. Our clients' lines ONLY get the "auto-answer lady" during extremely high-volume traffic..like snowstorms, "Black-Friday-Everyone-Is-Out-Shopping" day..and even then, it is used in less than 1% of all calls. (Statistics based on call volume reports.) Your calls are always answered "live", When it first rings.., (voice mail is available for clients who would like screening-greetings). Contrary to popular belief, auto-answer, voice mail, and other voice-assisted systems are not for YOUR Convenience....they are for the convenience of the operator, the answering service or the company. Give us a call!