Message Management Center interviews you when you first subscribe..."teach us your business"... (the Readers' Digest version, please)..so we can recognize the words that make your business the unique, specific, and competitive business that it is! When your client says he needs a "40-yarder"...we know what that means! When a caller says "I'd like a call regarding a pre-arrangement"...we know what that is too! Or, when a patient calls and says, "I need a call regarding my PT/INR test"...we know what to do with that call! It's all about getting to know you...and..it's allabout messageTEMPLATING.. we design the template that is customized to your business...you tell us the questions to ask and we postthem on-screen,,in the template. Just tell us what we need to know!
3)EXCLUSIVE IGNORE":"I'm on hold, listening to that "we'll be right with you" recording over and over again... or to music for 5 minutes!"
Message Management Center's average time to take a complete message? 15 seconds..Name/Tel #/Message. We hate "hold" too..but, it's a necessary aid that all answering services must have,,But HowThey Use It..Is The Key. Our clients' lines ONLY get the "auto-answer lady" during extremely high-volume traffic..like snowstorms, "Black-Friday-Everyone-Is-Out-Shopping" day..and even then, it is used in less than 1% of all calls. (Statistics based on call volume reports.) Your calls are always answered "live", When it first rings.., (voice mail is available for clients who would like screening-greetings). Contrary to popular belief, auto-answer, voice mail, and other voice-assisted systems are not for YOUR Convenience....they are for the convenience of the operator, the answering service or the company. Give us a call!
Call us 24/7 ..We're always available
603-893-5009 or 978-683-3500